Terms & Conditions for Online Flower Delivery West Ham

Introduction

Welcome to West Ham Florist, your dedicated online flower delivery service for West Ham and surrounding areas. These Terms & Conditions ("Terms") outline the rules and regulations governing your use of our website and the services provided by West Ham Florist. By placing an order with us, you agree to these Terms. Please ensure you read them carefully before making any purchase through our online platform.

Scope of These Terms

These Terms & Conditions apply to all customers of West Ham Florist who place orders for flower delivery within West Ham and its surrounding areas. We reserve the right to amend, update, or revise these Terms at our discretion. Please review these Terms regularly to stay informed of any changes. Continued use of our website signifies your acceptance of any modified Terms.

Order Process

Placing an order with West Ham Florist for flower delivery in West Ham is straightforward and secure. Below is an overview of our order process:

• Product Selection: Browse our website and select from our range of bouquets, arrangements, and other floral products available for delivery. Detailed descriptions and images are provided for each product, but please note that flowers are subject to seasonal availability and substitutions may occasionally be necessary.
• Personalisation: Once you have chosen your product, you may be able to add personalised touches, such as messages, special instructions, or extra gifts, as available.
• Delivery Details: Input the recipient’s delivery address, ensuring that all information is accurate and complete. Any incorrect or incomplete details may result in delayed or unsuccessful delivery.
• Order Confirmation: Review your order, confirm all entered details, and proceed to checkout.
• Order Acceptance: After you submit your order, an automated email will confirm receipt. This notification is not an acceptance of your order, but confirmation that we have received it. Order acceptance and contract formation occur only at the point of dispatch.
• Delivery Times: We strive to deliver all orders on your specified date. However, in rare circumstances, delivery may be subject to delays beyond our control. We aim to notify you of any such delays promptly.

Payments

Payments for orders placed with West Ham Florist must be completed at the point of order using the payment options provided at checkout. We accept most major debit and credit cards as well as other payment methods as indicated on our website.

Payment Security: Our payment process is secured using leading online payment processing technology. Your card details or payment data are never stored on our servers. Payment is taken at the time of order to reserve stock and schedule delivery.

Pricing: The prices listed on our website are final at the time of ordering. Prices are inclusive of VAT where applicable. Any additional delivery charges will be shown clearly at checkout prior to order confirmation.

Failed Payments: If your payment fails or is declined by your card issuer, we will not process your order until payment is successfully completed.

Cancellations

We understand that sometimes you may need to cancel or amend your order. Our cancellation policy is as follows:

• Timeframe: Orders may be cancelled or amended free of charge provided that notice is received by us before the order is processed or dispatched. Same-day and next-day delivery orders are often prepared shortly after placing the order. Please contact us as soon as possible to request a cancellation or amendment.
• Refunds: If you cancel within the permitted timeframe, we will issue a full refund using your original payment method. If your order has already been dispatched or prepared, cancellations may not be possible, and refunds may not be granted for perishable goods unless under exceptional circumstances.
• Amendments: Amendments to delivery address, recipient details, or card messages must be submitted promptly. While we will do our best to accommodate requests, once an order is dispatched, changes may no longer be possible.
• Right to Refuse Cancellations: We reserve the right to decline a cancellation request if the order is already in progress, particularly for perishable flowers and time-sensitive gifts.

Delivery Policy

West Ham Florist delivers throughout West Ham and neighbouring districts. Delivery charges vary based on location and are clearly displayed during the order process. Please ensure you or your recipient are available to accept the delivery at the scheduled date and time.

Delivery Attempts: If the recipient is unavailable at the time of delivery, we may attempt to leave the flowers with a neighbour or in a safe location (which you will be informed of), or leave a calling card to rearrange delivery where applicable.

Unsuccessful Delivery: Where incorrect, incomplete, or misleading delivery details are provided, we may be unable to fulfil the order as requested. In such instances, we accept no responsibility for late or non-delivery.

Seasonal Substitution: On occasion, specific flowers or packaging may be unavailable. In these cases, West Ham Florist reserves the right to substitute with products of equal or greater value whilst maintaining the style and theme of your chosen arrangement.

Order Issues and Returns

We strive to ensure all flowers and gifts are delivered in optimal condition. If you receive goods that are not as ordered, are of unsatisfactory quality, or are damaged upon receipt, please notify us within 24 hours of delivery. Due to the perishable nature of flowers, any claims made after this period may not be accepted.

If your order is incorrect or faulty, depending on the issue, we may arrange a replacement, offer a partial or full refund, or provide a suitable alternative as appropriate. Where eligible, refunds will be made via the original payment method within a reasonable timeframe.

Liability

West Ham Florist shall not be liable for any loss, damage, or costs arising from:

• Incorrect or incomplete information provided by you during the ordering process
• Delays or failures in delivery caused by circumstances beyond our reasonable control, including severe weather, traffic incidents, or acts of third parties
• Allergic reactions or other adverse events not disclosed to us before placing your order
• Theft, loss, or damage after delivery has been made in accordance with your delivery instructions (for example, leaving the order in a safe place)

Our total liability to you in respect of any contract for products purchased from our website shall not exceed the total price of your order. Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence, or any other liability not permitted to be excluded or limited as a matter of law under UK consumer protection legislation.

Customer Obligations and Responsibilities

Customers must ensure all details provided when placing any order are accurate. It is your responsibility to check the order confirmation and contact us promptly regarding any discrepancies, errors, or changes. Customers are responsible for ensuring someone is present at the delivery address to accept the delivery, especially for time or date critical orders.

Orders placed for events (such as weddings or funerals) should be made well in advance. We accept no responsibility for event orders placed without adequate notice or for unavoidable delays outside our control.

Intellectual Property

All content on the West Ham Florist website, including images, product descriptions, logos, and design aspects, remains the intellectual property of West Ham Florist. Unauthorised use, reproduction, or distribution is strictly prohibited.

Privacy and Data Protection

Your privacy is important to us. We handle your personal data in line with UK data protection laws and as set out in our Privacy Policy. Payment information is processed via secure, approved third-party payment processors and is never stored on our servers.

Governing Law and Jurisdiction

These Terms & Conditions, as well as any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from orders placed with West Ham Florist will be subject to the exclusive jurisdiction of the English courts.

Contact and Customer Service

Should you have any questions about these Terms & Conditions, require clarification, or wish to contact us regarding your order, please visit our website’s contact page for details on how to reach our team. We aim to provide a prompt and satisfactory response to all queries.

Final Notes

Thank you for choosing West Ham Florist for your online flower delivery needs in West Ham and the surrounding areas. Your satisfaction is our priority. By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These Terms protect both the customer and West Ham Florist and ensure a fair and transparent service for everyone.