Returns, Refunds & Complaints Policy

Our Promise: Fresh Flowers in West Ham, Every Time

At West Ham Florist, we are committed to delivering only the freshest flowers to households and businesses throughout the West Ham area. As a leading local florist, our team prioritises exceptional quality, reliable delivery, and outstanding customer satisfaction with every order.

Damaged-on-Arrival Policy

We take great care in packing and dispatching your flowers, but in the unlikely event that your bouquet or arrangement arrives damaged, please inform us on the same day of delivery. For swift resolution, retain the flowers and packaging, take clear photos, and provide a brief description of the issues noticed. This helps us investigate with our delivery partners and ensure your claim is handled promptly.

Freshness Guarantee & Window

As your trusted West Ham florist, we back every order with a Fresh Flowers Guarantee: our flowers will arrive vibrant and in prime condition, designed to last a minimum of five days when cared for under the provided instructions. If your flowers do not meet this standard within the initial five-day freshness window from delivery, please let us know so we can put things right. Your satisfaction with the freshness and quality of our blooms is our top priority.

Refunds and Replacement Options

Your peace of mind matters to us. If your order arrives damaged, wilted, or otherwise unsatisfactory within the freshness window, you are eligible for a replacement bouquet or a full refund. Once you contact us and the issue is confirmed (generally with photographs), we will arrange for a new delivery or process your refund as quickly as possible. The speed of refund processing may depend on your payment provider, but we will issue it immediately upon confirmation.

Complaints Procedure

Your feedback helps us continually improve our service. Should you have a complaint regarding your order, delivery, or any part of your experience, please reach out to our team within 48 hours of receiving your flowers. Share your order details and the nature of your complaint so we can investigate thoroughly. Our management reviews every complaint seriously and will respond with a proposed resolution within two business days. We strive for transparency, fairness, and solutions that restore your confidence in our floristry.

Proudly Serving West Ham

As a trusted, independent florist in West Ham, our passion is to supply fresh flowers daily to homes and businesses throughout the local area. Our long-standing reputation is built on genuine care, florist expertise, and attentive local service. Trust West Ham Florist for your next special delivery; your satisfaction and our flower freshness guarantee come first.